Thinking about dealing with everything related to your IT infrastructure when your core business is as far from IT as it can get can be overwhelming. But when you do start considering the idea of outsourcing IT support in St. Paul, you get confronted by a few concerns about it. Knowing how other companies handled these concerns when they decided to get managed IT support can help you address your own worries, too.
Here are the most common sources of concern that business owners encounter when they begin to mull over the possibility of outsourcing IT support services:
The surprise bill is one of the biggest worries of business owners, causing them to balk at the prospect of hiring a third party offering IT support in St. Paul. However, you will have plenty of IT providers to choose from, with some offering quality services at rates that will make their service fee worth it. Take your time selecting the right managed IT support for your current and future IT needs.
More than the actual figures that you will find in your invoice at the end of the month, though, you have to prepare yourself for the hidden costs of mismanaged IT resources, wasted time, errors through miscommunication, and lack of productivity, among others. The upside is that you can do something to minimize these potential problems by asking for transparency, scheduling regular meetings and updates, and being open to discussions. Think of outsourcing your IT support services as a collaborative effort, wherein you have to work together to achieve your goals and projected growth.
When comparing managed IT support providers, ask them for references. Talk to their current and previous customers. Check out reviews about them online.
You might have thought about outsourcing IT support in St. Paul to a local provider because you have the utmost trust in their expertise. However, there might be a skills gap between the outsourced IT specialists and your in-house team, which can become apparent once they start working together. This might indeed be an issue, but it is up to you to smooth things out and delegate the tasks properly to avoid delay.
Before you sign an SLA with your managed IT support provider, tell them about your current IT setup. Make sure to ask them about their experience handling various IT systems and check if they can handle yours.
If you tell your in-house IT team that they are about to start working with IT support in St. Paul provided by outsiders, the blame game might start. This means putting the blame on a particular team member instead of trying to find out what process led to a specific problem, which could have been more efficient in preventing it from happening again. By removing the blame from the picture, it encourages transparency among both the in-house and outsourced managed IT support teams.
If you outsource IT support services, you will have to wait until someone from your contracted managed IT support provider arrives at your office to deal with an IT emergency, unlike when you get the service in-house. But this won’t be much of a problem if your IT provider guarantees 24/7 monitoring with a dedicated IT specialist that can anticipate your needs and immediately provide onsite support.
Reaction to Change
Everyone reacts differently to change, but there is a tendency to resist it. If you start to introduce a third party as an IT support in St. Paul, this resistance might contribute to the success or failure of this decision. Make sure to plan on how this merge is going to work.
Some business owners refuse the idea of managed IT support for fear of revealing sensitive, proprietary data, such as secret formulas, product drawings, and customer information, to a third party. However, you can control what data you can provide to the outsourced IT support services and draft a legally binding agreement that swears them to secrecy and prevents them from misusing data from your company.
This is yet another valid concern among business owners. Fortunately, you can avoid this by ensuring that the domain owner registered is you, not your IT support in St. Paul. Give your company the sole authority over your registrar to prevent someone else from manipulating your domain. If you need outsourced IT support services personnel to manage your site, do it through registry support alone, not full access.
Acknowledge these common concerns that come with the possibility of getting managed IT support services, but address them by hiring proven and tested IT providers such as Network Medics. We offer IT support in St. Paul and other areas in Minnesota. We are experienced in this field and in helping small businesses thrive using world-class technology at an affordable rate. If you want to know more about how we can be of help to you, just click on the “Request Managed Services” button on our website
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