Being a competitive business when costs are increasing means productivity is priority number one. Among the top ways to improve efficiency is ensuring that your business is doing more with less. This means making good use of mobile technology, computers, and automated processes. It requires devoted IT staff support to keep technology in good working condition. But this essential on-site component of business is not usually affordable for small companies. Entire IT departments with personnel that possess the wide span of knowledge needed to keep a business going are acquired with a very high price tag.
Outsourcing IT support is a superb solution. Downtime is minimized and the cost is reduced to a predictable monthly fee. A 24/7 help desk along with in-house visits, when necessary, ensures that technology won’t be a reason for extensive loss of productivity.
A 24/7 Help Desk to Minimize Unexpected Downtime
One of the most disruptive obstacles to a company achieving high productivity is unexpected downtime of technology. Communication slows to a snail’s pace if the email system isn’t working. If a printer malfunctions, hours of productivity can be lost. These problems and many more can be handled with efficiency by outsourced IT support services.
A remote 24/7 help desk means IT assistance is as convenient as an in-house IT department but without the high cost of IT staffing. There are many remote 24/7 help desk solutions, including data backup, identifying security problems, and checking network permissions. Because outsourced IT services operate on a global scale, you can count on help round-the-clock. This makes it possible to address technical issues outside of regular business hours. On-site employees are able to continue in a smooth-running workflow.
Enhancing the Experience of End Users
A company’s employees always have various types of experience and skills, but rarely do any besides IT experts have training in the use of complex computer applications. Employees’ efficiency and productivity depend on operational workstations, and work can be halted when equipment breaks down.
Small business IT support typically includes on-site maintenance. While an IT technician is on the way to the office, you can connect with the 24/7 help desk to begin troubleshooting the issue on the phone. This approach often helps ensure the technician’s work is quickly completed after arrival. Equipment is fixed with minimal downtime.
Expert IT Services Improve Productivity
Although we often take technology for granted, it’s suddenly clear that electronic devices are mission-critical for an organization when problems occur with printers, CRM software, a company’s network, or other high-tech elements. It is nearly impossible to find within a few IT employees the level of experience and expertise to manage security, networks, servers, printers, apps, and mobile technology. For a contracted fee, you can get all the expertise needed while cutting costs.
Contact Network Metrics for Outsourced IT Support
Network Metrics has a team of IT experts that provide invaluable support to small and medium businesses while cutting the costs of hiring a diverse IT staff. Our 24/7 help desk is always there when technology issues arise.