6 Things to Require from IT Managed Services Companies
From the many IT managed services companies available in the market, finding the provider that is right for you is a bit of a challenge. Especially if you have a specific set of services that you are looking to get. Not all managed service provider companies can readily tailor-fit their packages for just one client, but some can provide you with an all-inclusive package, depending on what you are asking for and what they can provide.
So if you want to make sure that you get to write up and sign a contract with the provider that is perfect for you, here are some things that you may want to include in the list of IT managed services to require from them.
1. Require to Specify All Inclusions in the Service
Before signing a contract and paying a provider for their services, you should make sure that they have specified every piece of detail that you should be aware of when it comes to their services.
Since we are talking about some processes of your business that you are going to outsource, you need to be clear about what you can expect. Thus, you should ask your provider to be very specific with all the things that are included in the services they are offering you.
2. Ask to Regularly Provide You with All Necessary Reports and Documentation
Another very important part of outsourcing your business processes is making sure that you are made aware of every single documentation that they create about the services they are providing your business.
Whether you chose IT managed services companies are creating daily, weekly or monthly reports and analyses, or creating a log of every single change or update that they have made to the systems you are using, you should be provided with all of the paperwork. For business continuity, this is an essential aspect, so that if you ever decide to hire a different provider, you can give them a record of all the things that they should know about your business processes.
3. Should Provide Proactive Maintenance and Constantly Check Your Network
To make sure that your business operates smoothly every day, you must have your provider do their job of constantly checking and maintaining your business systems. Especially if the industry you are in requires your company to constantly be online, then you should do everything in your power to make sure that it does. The good thing is that you have a managed IT services provider to take care of that for you.
4. Should Provide Live Agents for Your Tech Support Needs
In a business, it is important to always be ready for anything unexpected. And with the everyday operation, you really wouldn’t know what can happen. But one thing that you can do is to anticipate the possible issues that might come up and make sure that you have people ready to resolve those issues. This is why it is ideal that the IT managed services companies that you work with provide you with live agents that your in-house employers can contact in case they need to resolve some technical or operational problems.
5. Ask for After-Hours Support
If your business operates 24/7, it only makes sense that you have technical support available 24/7. Not all businesses operate in the same way, but it’s also a good thing to have your service provider offer you the availability of after-hours support, just in case you have some employees rendering overtime to get some work done and unexpectedly encounter technical problems. After-hours support can help you make sure that there will be minor disruptions to your daily operations.
6. Ask to Perform Backups and Updates Frequently
Systems need constant maintenance and updates regularly. In the same way, all of your business data should also be backed up frequently. Thus, you should make sure that the managed services company that you work with can accomplish this task frequently to make sure that your business systems are up to date and your operations are always smooth sailing and secured.
If you are ready to improve your business operations and hire one of the topnotch IT managed services companies in the industry, contact Network Medics. These professionals are ready to provide you with all the managed services that your business needs for flawless operation.