Reliable. Courteous. Attentive.

With VitalSupport by Network Medics, you receive our commitment to clearly explaining the technology situation you are facing, presenting you with the options available to you, and recommending the solutions we believe will serve you best. Whether it’s a basic support call to technology planning, our goal is to provide true technology service that allows you to run your business as efficiently as possible.

VitalSupport is the premiere ethical alternative to Managed Service
Most often, a managed service agreement is to the benefit of a larger organization. Managed Services is a great fit IF you are taking advantage of ALL the perks. Most small to mid-sized organizations are likely overpaying for professional IT consulting when under a managed service agreement.

Our clients will tell you that we have a more ethical approach to support. Our VitalSupport proactive methodology involves pre-paid block time for all your service and support needs. We do manage your network and all the required services, but the difference with Network Medics is you are only paying for what you actually need and use!

If you prefer, we can still called it managed service, but ethically we would prefer to get paid for work we actually do.

VitalSupport also means a direct-to-tech approach: you will talk to whom you need immediately. No more running through a chain of command at a call center. The same personable people that work on your network also will answer your call.

VitalSupport Guarantee

• No Call Center Rigmarole: You always talk to your tech or techs - the same people that know both you and your network well. Known by your name and not a customer number, you’ll never have to explain who you are and your issue to multiple people before a resolution is found.
• Our Full Attention: Ever notice that your tech is on the phone with another client when onsite assisting you? With Network Medics VitalSupport, you can expect that your tech is there to service your needs only. They will not be multi-tasking other clients while onsite, phone or helping remotely. We actually hire enough talented and personable technicians to make this possible, unlike much of our competition.
• Ethical Consultation: Our technicians are not salespeople. Our goal is to provide the most efficient solutions within your budget that makes sense for your company. That said, we are totally crazy about technology and would be happy to review any topic with you.